Shipping policy
Shipping Policy
When do we ship?
Orders are shipped Monday - Friday. If your order is shipping via UPS or FedEx, the order must be received by 11 am central time to ship out the same business day. If your order is shipping via USPS, it must be received by 9am central time to ship out the same business day.
Where do we ship to?
We ship domestically as well as internationally. If you have a question about domestic
shipments, or shipments going to Canada, please email info@mercado369com If you have questions about international shipments (anywhere but Canada and the US) please email info@mercado369com
How do we ship?
Most of our orders ship via UPS. We will also use FedEx at your request.
Since we do ship most of our orders via UPS, our website will only allow you to choose that as a shipping option. However there is a comments box on the shipping selection screen where you can write in your desired shipping method.
Small orders going to Canada and internationally will almost always be sent by USPS to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time.
Your credit card is not charged when you place the order. So even though you are being quoted for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by another method, your order will be adjusted and your credit card will be charged for the adjusted shipping cost after your order ships.
You can also have us use your UPS/FedEx account number to charge your shipping to. You can either write your account number in the comments box on the shipping selection screen or email it to info@mercado369com.
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.
Shipping
To return your product, you should mail your product to: Mercado369 | 410 N Bishop Avenue Dallas, Texas 75208
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your item arrived damaged or defective please contact us. Items that arrive damaged are not refunded by Mercado369. A claim must be filed with the shipping provider - they will issue a refund to the purchaser. Mercado369 insures each item shipped from our store for the net amount of the purchase. ALL items are insured in case of damage. Claims must be filed to receive refund directly from shipping company (USPS, UPS, FEDEX, DHL, etc).
Email: info@mercado369.com
Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Damaged items are not accepted. Please see defective/damaged item policy above for more details.